Lindt & Sprüngli. Sweetening the supply chain.

Key takeaways.

Lindt & Sprüngli, a global leader in premium chocolate, faced challenges with supply chain transparency and data availability. Lobster helped automate processes and improve supply chain visibility to set the company on course for success.

24/7

access to real-time data and customer information

100 %

enhanced E2E supply chain visibility

10/10

customer satisfaction

Lobster made a huge difference for us, improving both the quality and efficiency of our logistics by automating our processes.

Frank Glienke

Lindt & Sprüngli

Senior Corporate Logistics Manager

Challenges.

Lindt & Sprüngli was facing several issues in its supply chain management.

Manual data availability.

SCM partner data was only manually accessible, leading to delays and increased risk of errors in decision-making.

Local data retrieval.

Information was accessible only locally within Lindt & Sprüngli, hindering coordination and integration across departments and reducing operational effectiveness.

Lack of transparency.

No end-to-end transparency along the supply chain, making it difficult to track and manage activities and leading to disruptions and inefficiencies.

Outcome.

The implementation of Lobster’s technology led to significant improvements in supply chain management.

Real-time data availability.

Improved data access and 24/7 tracking capabilities globally (condition of the goods, temperature, GPS position).

Customer satisfaction.

Enhanced transparency and updated status reports increased customer trust.

Operational efficiency.

Automated logistics processes, cost management and proactive alerts improved overall efficiency and monitoring.

On top: Advancing sustainability.

Empowering efforts with precise CO2 emissions calculations.

Approach.

To address these challenges, Lindt & Sprüngli implemented Lobster’s Data Platform to great effect.

Step 1

Implementation & onboarding.

Browser-based access eliminated the need for individual installations. Key interfaces were quickly integrated.

Step 2

Training & user autonomy.

Lobster’s trainers provided Lindt & Sprüngli staff with in-depth training on independently implementing interfaces and managing the new system.

Technical setup.

Lobster’s integration with Lindt & Sprüngli’s supply chain employed advanced API/EDI interfaces to significantly enhance real-time data exchange with SCM partners. This integration enabled features such as precise tracking, tracing, and detailed cost monitoring. Additionally, the successful incorporation of CO2 data supports the company’s sustainability objectives, thereby increasing its appeal to ESG-conscious investors.

Lower costs.
Faster processes.
Enhanced efficiency.

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What’s next.

Lindt & Sprüngli plans to expand its use of Lobster to further increase supply chain transparency and enhance logistics automation.

Future challenges.

Lindt & Sprüngli will need to overcome challenges such as integrating new automation technologies with existing systems, managing complex logistics operations globally, and ensuring scalability for growing data and transactions. Maintaining operational continuity during the transition will also be critical.

Lobster's role.

Lobster will be essential in helping Lindt & Sprüngli enhance efficiency and transparency. This includes integrating advanced technologies, optimizing data flows, and ensuring seamless communication across the supply chain. By doing so, Lobster will support Lindt & Sprüngli in achieving their strategic objectives and maintaining a competitive edge.

About Lindt & Sprüngli.

Lindt & Sprüngli is a leading global provider of premium chocolate, headquartered in Kilchberg, Switzerland. The company operates 12 production sites across Europe and the USA and distributes high-quality chocolates worldwide.

HQ: Kilchberg, Switzerland
Turnover: CHF 5.20 billion
Employees: 14,500
Customer since: 2019